Fit Freedom FAQ
About Our Size Guarantee
What is the Fit Freedom program?
Our Fit Freedom program ensures you get the perfect fit. If your size changes within 1 year of purchase, we’ll exchange your eligible item for a new size.
Which items qualify?
Most ready-to-wear items purchased at full price qualify. Exclusions include:
- Sale/Clearance items
- Accessories
- Limited edition collections
How do I request an exchange?
- Log in to your account
- Select “Fit Freedom” in your order history
- Choose your new size
- Follow return instructions
What are the program terms?
- Original purchase must be within last 12 months
- Item must show normal wear
- One exchange per original item
- Customer covers return shipping
Sizing & Fit
How do I find my size?
Use our:
- Detailed size charts
- Virtual fit assistant
- Customer reviews with fit notes
Do items run true to size?
Most styles follow standard sizing. Check individual product pages for specific fit recommendations from our team.
Can I compare sizes across styles?
Yes! Our product pages include fit comparisons to help you choose.
Returns & Exchanges
How long do I have to exchange?
Fit Freedom exchanges must be requested within 1 year of original purchase date.
What if my new size is out of stock?
You may:
- Choose another available size
- Select store credit
- Wait for restock notifications
Can I exchange sale items?
Only full-price items qualify for Fit Freedom exchanges. Regular return policy applies to sale items.
Quality & Care
How should I care for my items?
- Machine wash cold
- Tumble dry low
- Avoid bleach
- Iron if needed
What’s your quality guarantee?
We stand behind our craftsmanship. Contact us about any quality concerns within 60 days of purchase.
Need More Help?
Visit our Help Center for additional support with sizing, exchanges, or general questions.
Program Updates
We may modify Fit Freedom terms periodically. Current terms always apply to your purchase.