Returns & Exchanges Policy
Domestic Orders (U.S. Customers)
Return Eligibility
We accept returns within 30 days of delivery for most items. To qualify:
- Items must be unworn, unwashed and in original condition
- All original tags must be attached
- Proof of purchase required
- Final sale items cannot be returned
How to Return
- Initiate your return through our online portal
- Package items securely in original packaging
- Include the completed return form
- Affix the prepaid return label (U.S. orders)
- Drop at any UPS location
Refund Process
- Refunds issued to original payment method
- Processing time: 5-7 business days after we receive return
- Original shipping fees non-refundable
- Sale items refunded at purchase price
Exchange Options
We offer:
- Size exchanges for qualifying items
- Color exchanges (subject to availability)
- Store credit for non-exchangeable returns
Damaged/Defective Items
If you receive a faulty product:
- Contact us within 7 days of delivery
- Include photos of the issue
- We’ll provide prepaid return shipping
- Expedited replacement available
Return Shipping
- U.S. returns: Free prepaid label included
- You may choose your own carrier at your expense
- We recommend using a trackable method
Processing Timeline
- Allow 3-5 business days for return processing
- Refunds appear within 10 business days
- Email notifications sent at each stage
Special Cases
- Bundled items: Must return complete set
- Gift returns: Refunded as store credit
- Promotional items: Must return with order
Need Help?
Visit our Help Center for:
- Return status checks
- Exchange requests
- Policy clarification
Policy Updates
We reserve the right to:
- Modify this policy periodically
- Refuse non-compliant returns
- Adjust timeframes seasonally
Current policy always available on our website. Last updated [MM/DD/YYYY].